Knowledge is Bliss marketing & communications

Thursday, May 26, 2005

Marketing as a Spiritual Practice

A FEAR AND LOATHING OF MARKETING
Having overcome a fear and loathing of marketing, I eventually started a marketing & communications firm to help other CEO's and business owners just like me. We're all repulsed by spam, sleazy marketing gimmicks, and impersonal marketing and sadly many good and worthy people believe this is what marketing really is about. That's simply not true.

After 20 years of helping businesses achieve success, I'm now honing in on the truth: to really succeed, a business owner (or independant professional) needs to treat marketing as a spiritual practice -- be deeply authentic about the soul of your business's services or products to attract those who are truly right for your business. I've given a deeper explanation in this article on my site at: http://www.allisonbliss.com/email8.htm to help people feel more comfortable about their marketing so they can get better results. Simple.

HERE'S WHAT NOT TO DO
Just this morning, I received 4 pieces of awful marketing. My favorite was a flier addressed to "sliss bliss" (my name is "Allison Bliss") and when I opened it to see if it might be for my cat or someone else it read; "Dear Valued Client". It went on to offer hair care services and some great offers. And I was a client of this hair care specialist in the past and might have taken her up on her offer if her flier wasn't so completely incorrect and impersonal.

Sure, we all make these mistakes of not having enough time to call EVERYONE we want to stay in touch with, but at least I think client names should be recorded correctly, don't you? I look forward to your responses which I'll use, if you allow, to pass along to my clients so they know how important personalization really is in our impersonalized world today. Thanks, Allison

Friday, May 20, 2005

Marketing Therapy; Make it Easier

STOP SABOTAGING YOUR MARKETING

As an entrepreneur, do you just dread marketing your business? Have you ever hesitated to make that sales call, write that brochure or charge a client what you're really worth? If so, you're not alone. Like many other business owners, you'd rather do your work than sell your work. But without sales, there's no work. And without marketing, there's no sales.

To help you overcome the hesitations, fears, procrastinations and other traps that sabotage your marketing efforts, I've put together a list of tips that will help you let go of the issues that are holding you back so you can unlock your potential and thrive . . . even during this bedraggled economy. Who know, by following theses tips, you may even learn to love doing your marketing!
I can hear you say: “Gee, I don’t have any marketing issues!”

Of course you do. We all have issues with our businesses. In fact, I’ve never met a company that didn’t. I believe that if your company doesn’t have some kind of issue with marketing, then you’re probably not trying hard enough!

Here are some of the common issues that get in the way of effective marketing and some tips for getting past them:

Fear Of Rejection=Fear Of Sales


The distaste for doing sales is usually due to a fear of rejection, or a fear you are pushing your services/products onto someone.

Tips

1. Look at sales as a gift you offer to help someone in need, rather than a chore to talk someone into buying something they may not want. If you’re great at what you do, you’re doing people a favor by letting them know about your business. By re-framing your thinking in this way, you can easily take the fear out of making sales calls and reap more business in the process.

2. To alleviate the fear of sales, establish a call buddy. Sometimes just knowing there is someone to turn to for help run your idea past or when you’re having a bad day can get you past that stuck point so you can make a sale.

Commit to your buddy that you’ll make 4 sales calls this week. Have them make a similar commitment to you. Then hold each other accountable at week’s end. No excuses.

Soon you’ll be busy with new clients resulting from your sales calls. You’ll be in the habit of making these calls and will enjoy the rewards from this activity. You’ll start making sales and then use that as an excuse NOT to have time to make more sales calls. So, watch out for that self– sabotaging habit and carve out time every week to make at least 4-20 calls (depending on your type of business) to keep steady business streaming in the door.

3. Revamp your marketing strategies to reach out to a clientele you will enjoy working with and will be challenged by. You can pick the clients you want – people you
respect or want to support and those who meet your goals – whether financial or creative. Resolve to work with those who really appreciate the gift of your talents.

Get help with a marketing plan that uses the right strategies for your business: whether well designed websites, writing, speaking, blogging or communication programs are used for outreach or sales programs utilizing internet distribution, direct or retail, finding a rep firm or one-on-one sales, it is critical to do it right from the beginning so you're not wasting time or money.

Feeling Like A Fraud
There’s another surprisingly common issue (to which women, in particular, often fall victim) – that of feeling like a fraud.

This issue often manifests itself in one's marketing by charging far, far too little for the value you actually bring to your clients.

TIPS
1. The solution to the fear of being a fraud is to focus on your positioning — promoting that which is unique, special or of real value to your target market. If you can’t identify your unique positioning on your own, check our “Knowledge is Bliss” package at: http://www.allisonbliss.com/services

2. Realize we’ve all felt like frauds. Usually by the second year of owning our own businesses, we finally realize that we don’t know it all. So, sell the VALUE of what you really do know. Don’t just sell your services, sell how much time or cost you’ll be saving your client. Sell the experience you bring or the contacts you provide. That’s the real value of the service you offer.

3. Take some professional classes. Learn as much as you can from the best who teach or write about your industry. Also consider making the investment to get the certifications required to advance in your field. When possible, Find great mentors or consultants who can be available to advise you on items that may come up which you can’t handle.

4. Make your competitors your friends and hire them, where appropriate, to advise you on projects if you need their expertise. I find most will give you fabulous advice if you’re paying them or trading services. Did you know that 80% of new business for small companies can come from referrals to you from your competitors who are too busy to handle the potential clients that come their way? Offer a 10% referral incentive so they get something out of the referral, too.

Fear Of Success?

This fear is usually dominated by a concern for growing too fast coupled with an overwhelming worry that you’ll have to work even more hours than you’re already cramming into each day.

TIPS
1. Create an action plan or marketing plan that slowly rolls out sales and promotions so you can keep a handle on growth.

2. Identify great subcontractors (or prospective employees) to help you so if you do grow as fast as you expect, you’ll have already pre-qualified the talent you need to help you. With agreements ready to send out you'll have a sense of confidence that will keep you from inhibiting your sales .

COMMUNICATION TIPS

Get help from experts when you need it.

Ensure you are communicating authentically with the clients you want to attract.

Establish client surveys throughout the duration of a lengthy project, or at the end of shorter projects, to ensure you’re meeting your clients’ needs, and that everyone is satisfied.

Be sure to review these with your employees, too!

GETTING HELP

If you aren’t getting all the clients you want or aren't earning what you need, consider a marketing strategy tune-up. A 1½ hour “speed consultation” costs $180 and can usually save you five times the cost in wasted dollars! We love helping smart business owners reach the successful goals they deserve. 510-864-8500. If you need additional marketing services, you can find details and prices at: http://www.allisonbliss.com.